At MetodoTVS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website metodotvs.com (the "Site") and make purchases. By using the Site, you consent to the practices described in this policy.
Last updated: January 1, 2025
Information We Collect
We collect personal information that you voluntarily provide to us when you place an order, create an account, subscribe to our newsletter, or contact us. This includes:
- Name, email address, shipping address, billing address, and phone number
- Payment information (credit card details are processed securely by our payment gateway and are not stored by us)
- Account credentials (username and password)
- Order history, preferences, and purchase notes
We also automatically collect certain information when you visit our Site, including:
- IP address, browser type, operating system, and referring URLs
- Device type and screen resolution
- Usage data such as pages visited, time spent, and interactions with our content
- Cookies and similar tracking technologies (see our Cookie section below)
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill orders, ship products, and send order confirmations
- To communicate with you about your account, orders, or customer service inquiries
- To improve our website, products, and customer experience
- To send promotional emails, newsletters, and marketing offers (you may opt out at any time)
- To detect and prevent fraud, unauthorized transactions, and security incidents
- To comply with legal obligations and enforce our terms of service
Sharing Your Information
We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, email marketing platforms, and analytics providers. These parties are contractually obligated to protect your data and use it only for the services we request.
We do not sell your personal information to third parties for their own marketing purposes. We may disclose your information if required by law, to protect our rights or property, or in connection with a business transfer.
Cookies and Tracking Technologies
Our Site uses cookies, web beacons, pixel tags, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period). Third-party services like Google Analytics may also set cookies to help us understand how visitors use the Site. To learn more about managing cookies, visit aboutcookies.org.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure server infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete data.
- Deletion: Request that we delete your personal data, subject to certain exceptions.
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.
- Restrict Processing: Request that we limit the use of your data in certain circumstances.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell your personal information. To exercise your rights, please contact us using the information below.
Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it promptly.
External Links
Our Site may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. You may also write to us at our mailing address available on our Contact page.